Return Policy for GhDonkome

Effective Date:06/03/2025

At GhDonkome, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return process.

1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

• The item must be returned within 7 days from the date of delivery.
• The item must be unused, unworn, and in its original packaging with tags attached.
• The item must not be a non-returnable product (e.g., perishable goods, intimate items, gift cards, customized products).
• Proof of purchase (receipt or order confirmation) is required.

2. Return Process
To initiate a return, please follow these steps:

1. Contact our customer support team at support@ghdonkome.com / +233542279997 to request a return authorization.
2. Pack the item securely in its original packaging.
3. Ship the item to the return address provided by our support team.
4. Once received, we will inspect the item and process the refund or exchange within 7 business days.

3. Refund Policy

• Approved refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.
• Depending on your bank, refunds may take 3 business days to reflect in your account.

4. Exchanges
If you need a different size or color, we offer exchanges subject to product availability. Please follow the return process and specify your exchange request.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@ghdonkome.com / +233542279997 with photos of the product. We will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items
The following items cannot be returned:

• Perishable goods (food, flowers, etc.)
• Intimate or sanitary items (underwear, swimwear, etc.)
• Customized or personalized products
• Gift cards and downloadable software

7. Late or Missing Refunds
If you haven’t received your refund yet:

• Check your bank account and contact your payment provider.
• If the issue persists, contact us at support@ghdonkome.com / +233542279997

8. Contact Us
For any questions regarding our return policy, please reach out to us at:

• Email: support@ghdonkome.com
• Phone: +233542279997

We appreciate your business and are committed to ensuring your satisfaction. Thank you for shopping with GhDonkome!